Existing VitalityLife members and customers


Not all providers are the same. Discover all the benefits and services that you get as a VitalityLife customer

As a VitalityLife customer you don’t just receive fantastic cover, you also get rewards for being healthy.

Discounts & rewards

VitalityLife encourages you to live a healthy life by offering you discounts with a range of partners. Plus we reward you for getting healthier with discounts on relaxing things like a spa visit to Champneys, exploring National Trust properties and much more.

Explore our rewards

Member Zone

In the Member Zone you can:

  • Learn about your health and get a Vitality Age
  • Find out about all the great discounts you have with our Vitality partners
  • Keep track of your Vitality points and Vitality status
  • Earn your first 100 Vitality points by taking the Health Review

And, if you have Vitality Optimiser or Vitality Plus, you can access your weekly Cineworld ticket and other saving and reward partners.

Don't forget, the first step to unlocking our great Vitality discounts is to log on to the Member Zone and take your online health review. So login and complete your online health review now.

Register now

To register for Member Zone you will need your membership number. This is printed on the back of your membership card.

Making a claim

We believe in offering our customers a fairer approach to claims. That's why our approach provides an efficient and compassionate claims experience to all customers. If you need to make a claim simply call 0345 601 0072. Our team is available Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm (excluding public holidays).

Explore our claims process

Do you need to submit a claim?

Make a claim with VitalityLife

Making compliments, suggestions and complaints

We aim to ensure we provide our members with excellent products and services at all times. If you would like to compliment one of our staff, have a suggestion on how we can improve our products and services or if you feel you have cause to complaint, please contact us.

Ways to submit feedback and complaints

Interested in our performance?

View of recent complaints volume

Member Zone

Log in or register to earn Vitality points and view your Vitality points statement.

Login to your Member Zone

Have a question or need help?

Talk to a Customer Service Representative now by calling 0345 601 0072.

Lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm (excluding public holidays).

Alternatively, talk to your Financial Adviser.

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©  Vitality Corporate Services Limited trading as VitalityHealth and VitalityLife. All rights reserved.

VitalityHealth is a trading name of Vitality Health Limited, Vitality Health Insurance Limited and Vitality Corporate Services Limited. Registered numbers 05051253, 02123483 and 05933141 respectively. VitalityLife is a trading name of Vitality Corporate Services Limited and Prudential is a trading name of The Prudential Assurance Company Limited, registered number 00015454. The Prudential Assurance Company Limited is the insurer which underwrites the VitalityLife plan. VitalityHealth insurance products are underwritten either by Vitality Health Limited or Vitality Health Insurance Limited. Vitality Corporate Services Limited arranges and administers the VitalityHealth and VitalityLife products. Companies registered in England and Wales. Registered offices at 3 More London Riverside, London, SE1 2AQ.

Vitality Corporate Services Limited is authorised and regulated by the Financial Conduct Authority. Vitality Health Limited, Vitality Health Insurance Limited and The Prudential Assurance Company Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

None of the companies are affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America.

Calls may be recorded/monitored to help improve customer service. Call charges may vary.