Existing PruProtect members and customers


Not all providers are the same. Discover all the benefits and services that you get as a PruProtect customer

As a PruProtect customer you don't just receive fantastic cover, you also automatically become a member of our Vitality programme.

Vitality Programme

Vitality encourages you to live a healthy life by offering you discounts with a range of health partners. Plus we reward you for getting healthier with discounts on relaxing things like a spa visit to Champneys, exploring National Trust properties and much more.

Explore Vitality

Member Zone

In the Member Zone you can:

  • Learn about your health and get a Vitality Age
  • Find out about all the great discounts you have with our Vitality partners
  • Keep track of your Vitality points and Vitality status
  • Earn your first 100 Vitality points by taking the Health Review

And, if you have Vitality Optimiser or Vitality Plus, you can access your free weekly Cineworld ticket and other saving and reward partners.

Don't forget, the first step to unlocking our great Vitality discounts is to log on to the Member Zone and take your online health review. So login and complete your online health review now.

Register now

To register for Member Zone you will need your membership number. This is printed on the back of your membership card.

Making a claim

We believe in offering our customers a fairer approach to claims. That's why our approach provides an efficient and compassionate claims experience to all customers. If you need to make a claim simply call 0845 601 0072. Our team is available Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm (excluding public holidays).

Explore our claims process

Do you need to submit a claim?

Make a claim on your protection cover Make a claim on your Health Cover

Making compliments, suggestions and complaints

We aim to ensure we provide our members with excellent products and services at all times. If you would like to compliment one of our staff, have a suggestion on how we can improve our products and services or if you feel you have cause to complaint, please contact us.

Ways to submit feedback and complaints

Interested in our performance?

View of recent complaints volume

Member Zone

Log in or register to earn Vitality points and view your Vitality points statement.

Not registered? It's easy! You'll need your PruProtect membership number, which can be found on your card.

Have a question or need help?

Talk to a Customer Service Representative now by calling 0845 601 0072.

Lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm (excluding public holidays). Call charges may apply.

Alternatively, talk to your Financial Adviser.

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Calls may be recorded and monitored to help improve customer service. Call charges may vary.

Unless indicated telephone lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am – 5:00pm.