As a PruProtect customer you don't just receive fantastic cover, you also automatically become a member of our Vitality programme.
Vitality encourages you to live a healthy life by offering you discounts with a range of health partners. Plus we reward you for getting healthier with discounts on relaxing things like a spa visit to Champneys, exploring National Trust properties and much more.Explore Vitality
In the Member Zone you can:
Don't forget, the first step to unlocking our great Vitality discounts is to log on to the Member Zone and take your online health review. So login and complete your online health review now.
To register for Member Zone you will need your membership number. This is printed on the back of your membership card.
We believe in offering our customers a fairer approach to claims. That's why our approach provides an efficient and compassionate claims experience to all customers. If you need to make a claim simply call 0845 601 0072. Our team is available Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm (excluding public holidays).Explore our claims process
We aim to ensure we provide our members with excellent products and services at all times. If you would like to compliment one of our staff, have a suggestion on how we can improve our products and services or if you feel you have cause to complaint, please contact us.Ways to submit feedback and complaints
Talk to a Customer Service Representative now by calling 0845 601 0072.
Lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm (excluding public holidays). Call charges may apply.
Alternatively, talk to your Financial Adviser.
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Calls may be recorded and monitored to help improve customer service. Call charges may vary.
Unless indicated telephone lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am – 5:00pm.