PruProtect Data Protection Notice
Why should you read this notice?
We think it's important for all our customers to be made aware of what information PruProtect as part of the PruHealth Group* holds about them and to reassure our customers that we comply with the Data Protection Act 1998.
How we use your personal information
PruProtect will use your personal information (including information provided about your dependants) to underwrite, administer, profile your purchase preference and service your Plan. By taking out a Plan with us, you consent to us using your personal information and sensitive personal information (e.g. health information). We will also use your information for statistical data analysis, management information and fraud prevention purposes.
Who we may give personal information to
We may disclose your personal information to other companies in the PruHealth Group, our business associates, agents or service providers for the purposes above. Your information may be used by service providers in a country outside the European Economic Area, which may not have the same standard of data protection as in the UK. We will ensure appropriate safeguards are in place to protect your information.
We will pass your personal information and information about your Plan to any legal or regulatory body if required to do so. We may also use your information or give it to others, for research, statistical purposes or to improve our services, but we will remove your name and address from this first. We may send copies of correspondence relating to your Plan to your Financial Adviser, if you've appointed one. We may provide information about a claim to them, although no medical information will be provided without your consent.
When giving us information about another person, you confirm that they have appointed you to act on their behalf. This includes providing consent to process the personal information, receive this Data Protection Notice on their behalf and unless you decide otherwise, receive marketing information.
Your information, and that of others also covered by the Plan, may be given to other parties (for example, other insurance companies) with a view to preventing fraudulent or improper claims.
Our marketing policy
PruProtect, PruHealth's group of companies and our business associates, service providers and agents may use your personal information to inform you of other services and products that may be of interest to you by telephone, post, email or text. Please call our Customer Services Team if you would prefer not to receive details of other products.
Obtaining a copy of the information we hold about you
You have the right to request a copy of the information we hold about you or someone you act on behalf of (for which we may charge a fee) and to have any inaccurate information corrected by writing to the Data Protection Co-ordinator at the below address
PruHealth / PruProtect
4 Richmond Gardens
Disposal of information
We will continue to hold information about you and your Plan for a reasonable period of time after it has ended. We will then dispose of your personal information in a responsible way to maintain your confidentiality.
Changing this Data Protection Notice
This Data Protection Notice may change from time to time and you should review the contents regularly. We will notify you of any changes where we are required to do so by law.
*PruHealth is a joint venture between Prudential in the UK and Discovery Holdings Limited in South Africa. The PruHealth Group includes Prudential Health Limited and Prudential Health Insurance Limited, both trading as PruHealth, and Prudential Health Services Limited trading as PruHealth and/or PruProtect.