Offering a fairer approach to claims

We’re a joint venture between Prudential and Discovery, a market leading insurer in South Africa. We’re able to draw upon Discovery’s first class operations including their claims methodology, which we also adopt. This approach provides an efficient and compassionate claims experience. As a young company we’re not yet able to present statistically meaningful results, but take a look at Discovery Life’s claims experience.

• Since Discovery Life’s launch in 2000, over £178m (R2.3 billion) has been paid.
• From July 2007 to June 2008…
  • 91% of all submitted claims have been paid.
  • More than £58m (R750m) has been paid out.
  • The highest number of multiple serious illness claim payments that have been made to one life assured is five.
  • The total cover reinstated as a result of the Minimum Protected FUND (we call this Minimum Protected Account) was £7m (R91m).

Helping to reduce the need to claim, through our Vitality programme with Lite Rewards

Evidence from Discovery Life, the pioneers of the Vitality programme, shows that when you compare members engaged in Vitality compared to those who are not…

• serious Illness claims are reduced by over 10%
• death claims are reduced by over 30%
• disability claims are reduced by over 40%
• lapse rates are reduced by 41%