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Contact us

Customer line

Telephone 0845 601 0072
Email enquiries@pruprotect.co.uk

Adviser line - new business and servicing

Telephone 0808 234 3000
Email enquiries@pruprotect.co.uk

Adviser registration

Telephone 0808 234 3000

Commission

Email commissions@pruprotect.co.uk

Claims - Protection cover

Telephone 0845 601 0072
Fax 0800 028 5222
Email lifeclaims@pruprotect.co.uk 

Claims - Health Cover

Telephone 0800 012 1792

Complaints

Telephone 0800 707 6397
Email pruprotect_complaints@pruprotect.co.uk 

View our complaints resolution procedure here.

PruProtect Customer Services

PruProtect Customer Services
Stirling
FK9 4UE

The Financial Ombudsman Service

If you are not satisfied with our response, you may be eligible to take your complaint to the Financial Ombudsman Service:

South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone 0800 023 4567

Financial Services Compensation Scheme

If PruProtect is unable to meet its financial obligations in full, the policyholder or the member may be entitled to help from the Financial Services Compensation Scheme. The limit applicable for an eligible claimant is 90% of the value of the claim.

Telephone 0800 678 1100
Website www.fscs.org.uk

PruHealth is a trading name of Prudential Health Limited, Prudential Health Insurance Limited and Prudential Health Services Limited. Registered numbers 05051253,  02123483 and 05933141 respectively. PruProtect is a trading name of Prudential Health Services Limited and Prudential is a trading name of The Prudential Assurance Company Limited, registered number 00015454. The Prudential Assurance Company Limited provides and manufactures benefits under the PruProtect Plan. Prudential Health Limited and Prudential Health Insurance Limited provide and manufacture benefits under the PruHealth product. Prudential Health Services Limited distributes and services the PruHealth and PruProtect products and issues the documentation. Companies registered in England and Wales.  Registered offices at Laurence Pountney Hill, London EC4R 0HH. All authorised and regulated by the Financial Services Authority. None of the companies are affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America.