Contact us
General, new business and servicing
Telephone 0845 601 0072
Email enquiries@pruprotect.co.uk
Registration
Telephone 0845 601 0072
Commission
Email commissions@pruprotect.co.uk
Claims
Telephone 0845 601 0072
Fax 0800 028 5222
Email lifeclaims@pruprotect.co.uk
Complaints
Telephone 0800 707 6397
Email pruprotect_complaints@pruprotect.co.uk
Copies of our Complaint Handling Procedures can be requested through the above email address.
PruProtect Customer Services
Address PruProtect Customer Services
Stirling
FK9 4UE
The Financial Ombudsman Service
If you are not satisfied with our response, you may be eligible to take your complaint to the Financial Ombudsman Service:
Address South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone 0845 080 1800
Financial Services Compensation Scheme
If PruProtect is unable to meet its financial obligations in full, the policyholder or the member may be entitled to help from the Financial Services Compensation Scheme. The limit applicable for an eligible claimant is 90% of the value of the claim.
Telephone 020 7892 7300
Website www.fscs.org.uk
