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Contact us

General, new business and servicing

Telephone 0845 601 0072
Email enquiries@pruprotect.co.uk

Registration

Telephone 0845 601 0072

Commission

Email commissions@pruprotect.co.uk

Claims

Telephone 0845 601 0072
Fax 0800 028 5222
Email lifeclaims@pruprotect.co.uk 

Complaints

Telephone 0800 707 6397
Email pruprotect_complaints@pruprotect.co.uk 

Copies of our Complaint Handling Procedures can be requested through the above email address.

PruProtect Customer Services

Address PruProtect Customer Services
Stirling
FK9 4UE

The Financial Ombudsman Service

If you are not satisfied with our response, you may be eligible to take your complaint to the Financial Ombudsman Service:

Address South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone 0845 080 1800

Financial Services Compensation Scheme

If PruProtect is unable to meet its financial obligations in full, the policyholder or the member may be entitled to help from the Financial Services Compensation Scheme. The limit applicable for an eligible claimant is 90% of the value of the claim.

Telephone 020 7892 7300
Website www.fscs.org.uk

© 2010 Prudential Health Services Limited trading as PruProtect. All rights reserved.

PruHealth is a trading name of Prudential Health Limited and Prudential Health Services Limited. Registered numbers 5051523 and 5933141 respectively. PruProtect is a trading name of Prudential Health Services Limited and Prudential is a trading name of Prudential Assurance Company, registered number 15454. The Prudential Assurance Company Limited provides and manufactures benefits under the PruProtect plan. Prudential Health Limited provides and manufactures benefits under the PruHealth plan. Prudential Health Services Limited distributes and services all PruHealth and PruProtect products and issues the documentation. Companies registered in England and Wales. Registered offices at Laurence Pountney Hill, London EC4R 0HH. All companies authorised and regulated by the Financial Services Authority. The companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America.