Contact us
Customer line
Telephone 0845 601 0072
Email enquiries@pruprotect.co.uk
Adviser line - new business and servicing
Telephone 0808 234 3000
Email enquiries@pruprotect.co.uk
Adviser registration
Telephone 0808 234 3000
Commission
Email commissions@pruprotect.co.uk
Claims - Protection cover
Telephone 0845 601 0072
Fax 0800 028 5222
Email lifeclaims@pruprotect.co.uk
Claims - Health Cover
Telephone 0800 012 1792
Complaints
Telephone 0800 707 6397
Email pruprotect_complaints@pruprotect.co.uk
View our complaints resolution procedure here.
PruProtect Customer Services
PruProtect Customer Services
Stirling
FK9 4UE
The Financial Ombudsman Service
If you are not satisfied with our response, you may be eligible to take your complaint to the Financial Ombudsman Service:
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone 0800 023 4567
Financial Services Compensation Scheme
If PruProtect is unable to meet its financial obligations in full, the policyholder or the member may be entitled to help from the Financial Services Compensation Scheme. The limit applicable for an eligible claimant is 90% of the value of the claim.
Telephone 0800 678 1100
Website www.fscs.org.uk
