Contact us
Customer line
| Telephone | | 0845 601 0072 |
| Phone lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm |
Adviser line - new business and servicing
Adviser registration
| Telephone | | 0808 234 3000 |
| You can also fill in an online registration application here. |
Commission Services
Claims – Protection Cover
Claims – Health Cover
| Telephone | | 0800 012 1792 |
| For details on how make a claim on health cover click here. |
Complaints
PruProtect Customer Services
| Address | | PruProtect Customer Services |
| | | Stirling FK9 4UE |
The Financial Ombudsman Service
If you are not satisfied with our response, you may be eligible to take your complaint to the Financial Ombudsman Service:
Financial Services Compensation Scheme
If PruProtect is unable to meet its financial obligations in full, the policyholder or the member may be entitled to help from the Financial Services Compensation Scheme. The limit applicable for an eligible claimant is 90% of the value of the claim.
| Address | | Financial Services Compensation Scheme |
| | | 10th Floor, Beaufort House |
| | | 15 St Botolph Street |
| | | London EC3A 7QU |
| Telephone | | 0800 678 1100 or 020 7741 4100 |
| Lines are open Monday to Friday 08.30 to 17.30 excluding public holidays. |
| Fax | | 020 7741 4101 |
| Email | | enquiries@fscs.org.uk |
| Website | | www.fscs.org.uk |
